QA Engineer (Third-party Contractor), TikTok Global E-commerce

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our quality assure engineering team is responsible for keeping an e-commerce ecosystem stable, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok. What You'll Do : - Responsible for handling international e-commerce feedback tickets, categorizing and labeling bad cases, analyzing tickets, and summarizing common and typical issues. - Follow up on product experience issues, reproduce problems, collaborate with business teams to explore underlying business logic, and drive solutions. - Collect and organize various issues, and generate basic data outputs for daily, weekly, and monthly reports. - Communicate and collaborate with domestic and international teams to resolve issues.

Minimum Qualifications : - Bachelor's degree or above in Computer Science, Software Engineering, or related fields. - Experience in e-commerce testing, with strong skills in identifying, diagnosing, and driving issue resolution. - Experience in quality operations, with the ability to abstract and summarize common issues from various problems, categorize them, compile data reports, and conduct analysis to produce clear reports. Preferred Qualifications : - Passion for products with strong product awareness, capable of proactively identifying areas for improvement. - Detail-oriented with excellent coordination and communication skills.