District ManagerPublic Storage • Santa Ana, California, USA
District Manager
Public Storage • Santa Ana, California, USA
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job_description.job_card.job_descriptionManaging physical assets including repair and maintenance systems and processes vendor management and cleaning standards. Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. Conduct monthly property audits and ensure operational standards and safety compliance are met. Provide a welcoming and well-maintained environment to customers through your team effective facility maintenance and vendor management Address customer inquiries and concerns promptly in a professional manner Drive business forward using analytics to identify trends develop and implement strategies to capitalize on opportunities in your district. Communicate effectively with customers colleagues and team-members $116000 first year annual total compensation award opportunity including base guaranteed bonus (paid quarterly) and restricted stock units. Participation in company stock program that includes dividends paid quarterly Internal promotional and career opportunities throughout the United States Extensive training and coaching plans we want you to succeed! Comprehensive group healthcare programs 401(k) with generous employer match Paid time off Monday thru Friday work schedule Relocation : future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities. Demonstrated leadership in building developing and retaining high-performing teams of non-exempt employees in a retail service hospitality or related industry Proven track record of top tier performance Experience managing operational audits and payroll budgets Exceptional communication and time management skills Proficient in MS Office (Excel Word PowerPoint and Outlook) Passion for sales and customer service excellence Bachelors Degree preferred Weekend availability by telephone 5 work Saturdays per year required during peak season Managing physical assets conducting property audits vendor management and overseeing delinquent tenant processes including auctions. Managing coaching training and mentoring employees to ensure performance meets business needs across a district made up of an average of 14 properties. Utilizing their personal vehicles to visit multiple properties within the district. Delivering outstanding customer service by promptly resolving escalated customer issues addressing unit break-ins and handling other concerns in a professional manner. Driving business growth by leveraging analytics technological advances and customer feedback (both direct and via social media) to capitalize on opportunities within the district. Accessing customer accounts which may include confidential and sensitive personal information to resolve escalating issues respond to break-ins and address delinquent accounts. Property Managers may be required to drive to multiple properties and perform bank cash deposits. Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces including resolving issues and completing lease agreements; be responsible for company assets / property; and access customer accounts including confidential and sensitive personal information when responding to break-ins and delinquent accounts. Property Managers will accept enter and accurately document all customer payments ensuring that cash handling and deposits are conducted in accordance with company policy. Property Managers will make scheduled delinquent calls access customer personal information execute lien sales and administer transactions with Auction Vendors including providing access to purchased space.
Lead Manage and Develop People Brand Ambassador & Operational Excellence
Lead an Engaged Team :
- Recruit motivate and retain a dedicated team of customer facing customer front line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence :
Deliver Outstanding Customer Service :
Grow and Maintain a Robust Business :
BENEFITS :
Second year bonus potential increase to $20000 performance-based bonus
Qualifications :
Qualifications & Expectations
Additional Information :
REFDMR0032
Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age race religion color national origin ancestry marital status sexual orientation gender identity or expression disability nationality sex religion veteran status or any other protected status.
Additional information
All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers (where applicable) and the California Fair Chance Act. The job duties to be evaluated when assessing a candidates qualifications include the following :
District Managers are responsible for :
Subject to staffing availability District Managers may be required to work at properties and perform some or all of the responsibilities typically assigned to a Property Manager as outlined below :
Remote Work : No
Employment Type : Full-time
Key Skills
Restaurant Experience,Succession Planning,Store Management Experience,Management Experience,Profit & Loss,Conflict Management,Operations Management,Financial Analysis,Financial Report Interpretation,Leadership Experience,P&L Management,Retail Management
Experience : years
Vacancy : 1
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District Manager • Santa Ana, California, USA
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