Service Clerk / Writer

Service Clerk / Writer Position Specifics :

• Department :   Service Reports to :     Service Manager or Service Location Manager Supervises :    None   Purpose : Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.   Responsibilities :   Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they a closed and invoiced Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders Maintains accessories and supplies and prepares replacement orders May prepare Service Technician efficiency reports May process warranty and / or product improvement claims including the computation of charges, submission, and follow up   Experience, Education, Skills and Knowledge :   Basic knowledge of accounting practices Ability to use and understand desktop load applications such as Microsoft Office and internet functions Knowledge of office procedures General understanding of mechanical / technical terms is preferred High School Diploma or equivalent work experience Powered by JazzHR