COBRA Specialist

COBRA Specialist

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.

The COBRA Specialist supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration.

Responsibilities

• Provides professional and timely service to internal and external customers
• Effective communication skills via telephone, email and in-person
• Participates in new business implementation process
• Provides accurate and timely responses to all inquiries
• Processes qualifying events, participant terminations and updates
• Resolves COBRA administration service issues with internal staff and outside Vendors
• Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
• Processes premium payments
• Processes all incoming and outgoing COBRA-related correspondence
• Meets or exceeds all performance standards
• Participates in Open Enrollment planning and implementation
• Assumes other duties as assigned by Manager

Competencies

Qualifications

Education / Certification Requirements

Required

Preferred

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.