Supervisor Technical Support - 2nd Shift

Supervisor Technical Support - 2nd Shift

Andover, MA, US, 01810

Job Function : Engineering

Req ID : 1813

Job Summary

This is a 2nd shift position - hours are Monday - Friday 2 : 00pm - 11 : 00pm. Responsible for all aspects of technical support for all mechanical and electrical machinery at Vicor including daily maintenance and support, as well as preventative maintenance for all Vicor product lines. The Technical Support Supervisor oversees the daily operations of a technical support team, manages staff, and ensures the timely and effective resolution of production equipment issues.

Job Description

1. Communicates with employees on a monthly basis through group meetings 2. Provides feedback to the Technical Support Manager on Strategic Initiatives for the organization 3. Reviews Preventive Maintenance intervals and backlog for pm compliancy 4. Reviews equipment aging to propose replacement / repair options to reduce our exposure as equipment goes beyond its estimated useful life 5. Establish a working environment that promotes continuous improvement and high morale. 6. Working with production on scheduling maintenance and priorities aligned with production goals

The successful candidate will have experience supervising / maintaining a highly automated 7X24 operation and will be held accountable for meeting Managers objectives of Production support, PM Compliancy, Labor Utilization, inventory control, and database accuracy. The candidate will demonstrate strong leadership and people supervising skills and have the ability to work independently and be effective in a fast-paced environment. They must communicate well with production on priorities, scheduling, and status of down equipment.

Education / Qualifications

Bachelor's Degree in Business Management or Equivalent Experience Minimum of 8-10 years' production experience Strong team-based attitude Experience in implementing or enhancing teams Demonstration experience with cross-functional teams Strong communication and leadership skills Good problem solving skills Good understanding of critical equipment metrics 3- 5 years Maintenance / Support Experience 5-7 years in a Manufacturing Environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Vicor is an EO employer M / F / Veteran / Disability

Compensation Data

Salary Range : $90,000 - $110,000

Please note : This range is based on our current market driven pay structures. Individual salaries are determined based upon a variety of factors including but not limited to, a candidates overall qualifications, such as skills, education, and experience as well as company internal equity.

Nearest Major Market : Boston