Host / Hostess

Host / Hostess

The Host / Hostess will be integral in helping to set the hospitality standard for our locations. They will warmly greet all our guests, take bookings, set the example for providing superior customer service to our guests, and foster a fun environment. In addition, they may be required to assist with some administrative tasks, and will need to retain a flexible mindset toward the role.

Essential Functions

• Provide warm, friendly and immediate greeting to SPiN guests. Ensure that guests are quickly and efficiently directed to their court, table or VIP room.
• High level of organization and sense of urgency required.
• Possess computer proficiency and the ability to assist with various paperwork, accounting needs and limited back office functions.
• Take reservations, answer queries in a positive, knowledgeable way.
• Work with other lead staff in managing guest requests and issues to ensure a positive experience that exceeds guest expectations.
• Supervise host / hostess staff; promote teamwork and efficiency.
• Exemplify the SPiN philosophy; display knowledge of our unique business model.

Qualifications