Customer Care Representative

Customer Care Representative

Smart, Caring, courteous and Responsible Customer Care Representative wanted for full time in a busy office.

KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full-time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. We currently have an opening for a Customer Care Representative with a great attitude, high energy, and high motivation. This is a great opportunity to be a part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations. We have a fun customer-focused environment with friendly, caring co-workers.

We're a company committed to quality service by empowering reliable and self-motivated individuals. Goal-oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary in order to schedule, log, and follow up with our residential customers. This is a detail-oriented position for a well-organized individual.

Primary Responsibilities :

• Input / update customer information into our computer system.
• Make outgoing calls to customers to schedule maintenance and service appointments.
• Answer incoming telephone calls, schedule and manage customer requests.
• Assist customers on the phone and occasionally in person.
• Offer customers product and service solutions to solve their comfort problems.
• Other responsibilities as assigned by management.

Key Competencies :

Education and Experience :

Benefits :

Only those who have the required qualifications and are looking for a long-term career with a great team should apply. Smokers need not apply.

KEIL is a family-owned company that dates back to 1908! We require all of our personnel to  be 100% drug free and have a clear criminal history background!