Invoicing and Collections Specialist - Healthcare

MicroGenDXLubbock, TX, US

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Job Description

Description :

Join the Future of Diagnostic Innovation at MicroGenDX.

Are you passionate about transforming healthcare through cutting-edge science? At MicroGenDX Laboratory, we’re redefining infection diagnostics with advanced molecular technologies like Polymerase Chain Reaction (PCR) and Next Generation DNA Sequencing (NGS) empowering physicians to detect all bacteria and fungi in a sample, not just what grows in a petri dish.

Our mission is simple yet powerful : equip doctors with the tools they need to deliver the best outcomes for their patients. With over 100+ peer-reviewed publications and countless stories from patients whose lives have been improved—or even saved—by our technology, we’re proud to be at the forefront of caring innovation.

We’re looking for driven, curious, and compassionate professionals who share our commitment to excellence in patient care and scientific advancement. If you're ready to make a real impact in healthcare, we invite you to bring your talent to MicroGenDX.

Innovate with purpose. Grow with us. Change lives.

Apply today and be part of something extraordinary.

Job Summary :

The Invoicing and Collections Specialist – Healthcare is responsible for overseeing the invoicing, collection, and reconciliation processes for client accounts to ensure accurate and timely payment. This role involves managing invoicing through client portals, addressing outstanding balances, resolving discrepancies, and maintaining communication with internal departments and external clients. The position plays a vital role in supporting the organization’s cash flow, revenue cycle operations, and client satisfaction by maintaining clean, transparent, and up-to-date accounts.

Supervisory Responsibilities :

N / A

Duties / Responsibilities :

Prepare, review, and submit accurate monthly invoices through various electronic platforms, including client-specific portals and email.

Monitor aging reports and follow up on outstanding client balances to ensure timely payments and reduce days sales outstanding (DSO).

Investigate and resolve client billing discrepancies, coordinating internally with Sales, Operations, and Customer Service teams as needed.

Respond promptly to client inquiries regarding invoices, payment terms, and account reconciliations.

Maintain clear documentation of all client communications, collection efforts, and account resolutions in the designated AR system.

Assist with monthly AR close by preparing supporting documentation for account status, adjustments, and aging summaries.

Collaborate with internal departments and management to escalate and resolve high-value or long-outstanding balances.

Ensure compliance with company policies and applicable contractual, regulatory, and financial requirements.

Maintain client confidentiality and handle sensitive financial information in accordance with HIPAA and internal privacy protocols.

Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Requirements :

Required Skills / Abilities :

Knowledge of lab billing preferred but not required.

Focused and detail oriented.

Ability to be responsive to ever-changing matrix of clinic / center needs and act accordingly.

Typing skills equal to 30 words per minute

Proficiency in performance of basic math functions

Ability to communicate professionally and effectively in English, both verbally and in writing

Knowledge of Microsoft Office products such as Word and Excel

Education and Experience :

High school diploma or equivalent (Associate’s or Bachelor’s degree in Accounting, Finance, or Healthcare Administration preferred).

2+ years of experience in medical billing or healthcare accounts receivable.

Knowledge of ICD-10, CPT, and MolDex coding systems

Strong understanding of insurance guidelines and reimbursement processes.

Excellent communication, organizational, and problem-solving skills.

Ability to work independently and manage multiple priorities.

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Collection Specialist • Lubbock, TX, US