Health Unit Coordinator

Health Unit Coordinator I

The Health Unit Coordinator I provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position also acts as a first line customer service advocate to promote excellence in the customer experience.

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

Responsibilities :

• Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.
• Greet and assist patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinate the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line customer service advocate.
• Facilitate communication of patient information, working within the unit as well as with other units and departments; report pertinent information in a timely and accurate manner to ensure appropriate parties have all needed.
• Answer multi-line telephones answering the caller's questions or directing the caller to the appropriate party; utilize proper telephone etiquette and respond within the defined service standards.
• Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
• Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.
• Transcribe physician orders as required, utilizing basic knowledge of anatomy and physiology, disease process, medical terminology, and accepted abbreviations to ensure timely and accurate completion of patient care records in accordance with policies and procedures.
• Full-time, 36 hours per week, Night shift from 7 p.m. to 7 a.m. working on Weekdays / Weekend / Holidays.

Qualifications :

Travel is required : Never or Rarely

Equal Opportunity Employer

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.