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Lot Attendant - Durham

Lot Attendant - Durham

Integrity Towing SolutionsDurham, NC, US
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Job Description

Job Description

Description :

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

What You'll Do :

  • Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
  • Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
  • Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
  • Escort customers to and from their vehicles, offering assistance as needed during the release process.
  • Move / tow vehicles on the impound lot as needed to minimize customer inconvenience and reduce retrieval times.
  • Keep the lot free of trash and debris, ensuring a clean, safe, and professional environment.
  • Maintain a general security presence on-site, helping to deter vandalism and theft.
  • Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

What We Offer :

  • Paid, On-the-Job Training : We invest in your growth from day one, with training provided at $16 per hour
  • Competitive Compensation : Average hourly pay of $16-$18 / hour.
  • Flexible Scheduling : This full-time (40 hours per week) position offers either a 3 or 4 day weekend. Release Agents have the option of two flexible work scheduling choices - a four-day week (Mon-Thurs) of 10 hour shifts or a three-day week (Fri-Sun) of 12 hour shifts. The Fri-Sun schedule is only 36 hours per week, but pays at 40 hours. Great work-life balance!
  • Career Advancement Opportunities : Your skills could pave the way to roles like Towing & Lot Agent, Personal Property Impound Agent, or other leadership roles as the company grows,
  • Benefits : Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance.
  • Paid Time Off : Every hour worked earns you additional time off. Take off when you want, however it fits your schedule.

    • Preferred Hiring Consideration :

  • Law Enforcement : Your background as a security guard, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
  • Military Veterans : Your background in any Military Occupational Specialty (MOS) is highly valued. Additional consideration given to veterans with MOSs such as Air Force 3P0X1-Security Forces, Air Force 3F0X1-Personnel, Army 42A-Human Resources Specialist, Army 88N-Transportation Management Coordinator, Coast Guard YN1 or YN3-Yeoman, Coast Guard-Gunner's Mate, Marine Corps 5811-Military Police, Marine Corps 0141-Administrative Specialist, Navy MA-Master-at-Arms, Navy YN-Yeoman, Space Force 3P0X1-Security Forces
  • Disabled Veterans : We are committed to providing opportunities to disabled veterans.
  • Military Spouses : Your resilience and dedication make you a perfect fit for our team.
  • Work Opportunity Tax Credit Targeted Groups : We actively seek diverse candidates.

    • Requirements : What You'll Need :

  • Must be at least 21 years old.
  • Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
  • Prior experience in customer-facing roles such as valet, concierge, security, or customer service is highly valued.
  • Ability to maintain a general security presence on-site and deter vandalism or theft while interacting with customers.
  • Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.
  • Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
  • Ability to walk the lot to escort customers to vehicles and perform basic lot maintenance duties.
  • Acceptable criminal background history.
  • Clear pre-employment drug screen.
  • Acceptable driving history.

    • Acceptable Driving History :

    No employee in a driving-related position may have any of the following :

  • Any drug or alcohol related offenses in connection with the operation of a motor vehicle – including, but not limited to, open container, possession, or refusal of a BAC test
  • Leaving the scene of an accident or eluding police
  • Careless, reckless, or negligent driving
  • Exhibition, speed contest, or racing
  • Any speeding violation in excess of 25 mph in a motor vehicle
  • Any speeding violation over 80 mph
  • Any violation for hit-and-run, manslaughter, or use of a motor vehicle for felonious purposes
  • Any hit-and-run accident
  • Any felony involving a motor vehicle
  • Misrepresentation of providing false information for a police report
  • License is currently suspended / expired / revoked
  • Driving without proper license and / or endorsements
  • Restricted driving privileges (i.e. to and from work only, while at work in a personal auto, occupational license, etc.)
  • Driver is medically disqualified
  • No more than one violation for following too closely
  • No more than three moving violations during the previous 36 month period
  • No more than two moving violations during the previous 24 month period
  • No more than one moving violation during the previous 12 month period
  • No more than one at-fault accident during the previous 36 month period
  • More than two accidents during the previous 36 month period will require accident reports proving that no more than one of the accidents was at-fault and must be submitted to underwriting for additional approval
  • Any suspension within the previous 24 month period
  • Any violation for operating a motor vehicle while under suspension or with an expired license

    • KEYWORDS : cashier, dispatch, dispatcher, clerical, security, tow, towing, transportation, customer service

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    Lot Attendant • Durham, NC, US