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Customer Service Representative

Customer Service Representative

NobleBoston, MA, US
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Customer Service Representative

POSITION SUMMARY

The Customer Service Representative is to provide professional, helpful, and high-quality service and assistance with customer orders.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Essential Functions Statements

  • Ensure orders are correctly moving through the system to include EDI functions back to government-owned systems
  • Monitors and responds to incoming phone calls, emails, and web chat
  • Manages the Open Order reports to keep all customers / sales orders updated
  • Actively work with the Procurement, Contracts, and Sales teams to provide updates on critical orders to maintain adherence to contractual obligations
  • Responsible for on-time delivery of products to customers
  • Ensure contract compliance and metrics are followed
  • Maintain daily interactions with the various Business Units across the company to ensure internal satisfaction
  • Ensure that all FARS, DFARS, and Compliance measures are followed
  • Provide options to customers on order changes
  • Resolve order issues (e.g., late orders, wrong product sent, etc.)
  • Be proficient in using ERP Software
  • Disburse critical contract information to Operations; request contract modifications, if needed

POSITION QUALIFICATIONS

  • Ability to organize and manage multiple priorities
  • Excellent communication skills both written and verbal across all business levels
  • Ability to build rapport and credibility with colleagues, customers, and suppliers.
  • Customer service focused with the ability to manage difficult customer situations

    • EDUCATION AND EXPERIENCE

  • High school diploma required; Bachelor's Degree preferred
  • Government sales and Federal contracting experience a plus

    • COMPUTER SKILLS

  • MS Office Suite or comparable software, internet search capability, and database creation / entry
  • Understanding and experience in Enterprise Resource Planning (ERP) software
  • SalesForce or Hubspot Experience a plus

    • WORK ENVIRONMENT

  • Typical office environment

    • Equal Opportunity Statement :

    Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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    Customer Service Representative • Boston, MA, US