Field Service Manager Americas (mfd)

What you can expect

Take on a leadership role and shape outstanding customer experiences with us!

As the Field Service Manager (m / f / d) youll be part of the US subsidiary of a rapidly growing German company that thrives on cutting-edge technology and a strong commitment to customer satisfaction.

Your mission : build a strong motivated and collaborative team culture across distances while ensuring customer satisfaction through efficient coordination and expert technical problem-solving.

• Lead and Inspire - You will recruit manage and develop a geographically dispersed team of Field Service Engineers and Automation Engineers across the US. You will foster a strong motivated remote team culture built on trust collaboration and technical excellence.
• Service Coordination & Technical Support - You oversee the planning and scheduling of all US field service operations aligning technician availability customer needs and technical expertise. You support escalated cases as a 1st and 2nd level contact offering hands-on troubleshooting for our X-ray NDT systems.
• Customer Success & Relationship Management - You are the go-to person for our regional customers when technical issues arise. With a focus on responsiveness empathy and solution orientation you ensure a smooth customer experience and foster long-term relationships.
• Operational Excellence - You manage daily operations define team processes and guide technicians on complex system issues utilizing your own and the teams expertise. You monitor key performance indicators (KPIs) identify areas for improvement and ensure service excellence and compliance with quality and safety standards.
• Service Growth & Upselling

You actively drive the expansion of our service business by promoting established service products contract agreements and spare parts programs.

What you should bring

What we offer

Your contact to us

Please apply online using our online form via the link in the respective job posting. With just a few clicks you can provide us with your application documents. This enables us to process your application optimally and quickly. If you have any questions please do not hesitate to contact us at

We look forward to getting to know you!

About us

VisiConsult X-ray Solutions Americas Corp. is a family-run dynamic internationally operating and growing company in the High-tech sector and worldwide market leader for individual X-ray inspection systems. We see ourselves as a specialist for individual solutions in the field of image processing and automation.

Our focus is on the realization of semi and fully automated the past years we could install a variety of X-ray inspection systems in the market. A team of permanent and freelance employees pursues a common goal : customer satisfaction.

Required Experience :

Manager

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1