Technology Support Lead - Payment Technology Applications

JPMorganChaseTampa, Florida, USA

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Description

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Commercial & Investment Bank you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
Lead incident problem and change management in support of full stack technology systems applications or infrastructure
Proactively identify emerging themes and opportunities to enhance efficiency and eliminate waste in daily operations

Required qualifications capabilities and skills

5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services

Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

Proficient in observability and monitoring tools and techniques

Possess familiarity with diverse tech stacks including operating systems databases message transfer and middleware

Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications capabilities and skills

Working knowledge in one or more general purpose programming languages and / or automation scripting

Practical experience with public / private cloud

Development experience with Java Python cloud technologies and other programming languages

Exceptional soft skills in both verbal and written communication specifically tailored for interactions with senior leadership

Key Skills

Catering,Apache Commons,Agricultural,Entry Level Finance,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Technology Support • Tampa, Florida, USA