Lead Medical Receptionist

Lead Medical Receptionist

The Lead Medical Receptionist (LMR) is required to perform all duties of a receptionist and function as the main resource person to receptionist staff at the assigned site. The LMR acts as a liaison between management and staff to assist in enhancing efficient patient check-in operations. This position may include occasional evenings and Saturdays. In close collaboration with the Location Manager, the LMR will have the following duties :

Duties

• Assist in determining and coordinating staff assignments.
• Schedule and arrange coverage for reception staff, including absences, lunches, and vacations.
• Supervise reception staff to ensure high-quality standards, smooth facility operations, and efficient patient check-in.
• Assess new staff members' strengths and identify opportunities for development.
• Clearly communicate operational expectations and procedural changes to reception and provider staff.
• Assist in ordering office supplies to maintain appropriate stock levels.
• Support and perform direct patient check-in duties as needed.
• Assist with recruiting, hiring, and training of reception staff.
• Conduct comprehensive annual performance evaluations for all receptionists.
• Ensure patient check-in procedures are consistently followed.
• Uphold the highest level of ethical and professional conduct within the reception team.
• Develop strategies to increase patient utilization of self-check-in kiosks.
• Reconcile daily credit card transactions (Open Edge vs. Medent) and ensure receptionist drawers are balanced; assist with discrepancies and coordinate with Billing as needed.
• Distribute weekly provider suite schedules to reception, X-ray, DME, and OC staff.
• Ensure kiosks and patient tablets (Surface Pros / iPads) are charged, functional, and connected; report or route technical issues to appropriate personnel.
• Support reception with front desk situations and serve as point of contact for patients requesting assistance beyond reception.
• Act as liaison between reception and providers / secretaries to resolve issues and maintain smooth communication.
• Restock bathroom supplies and water cooler items during patient hours when needed.
• Coordinate site-related issues with the Site Manager and escalate emergencies requiring EMS or provider attention.
• Ensure Patient Incident Forms are accurately completed and reviewed with the Site Manager.
• Monitor and dispose of unclaimed patient paperwork (after 1 month) and purge abandoned or uncollected CDs.
• Represent the reception team in meetings by sharing concerns, feedback, and suggestions for improving workflows and team efficiency.
• Support special projects and tasks assigned by upper management.

Qualifications

Associate degree preferred, High School Diploma or equivalent required

Healthcare environment

Must be proficient in the use of all office equipment (computer, phone, fax, scanner, copier, etc.) Superior communication and customer service skills. Must be detail oriented and have abilities to multi-task effectively while working in a fast-paced environment. Must also possess excellent organizational skills.