Community Manager

Job Type Full-time Description

Reports To

Regional Property Manager

Summary

Responsible for the day-to-day operations of an individual community or group of communities in the same geographic area. Build a strong team(s) with common goals and objectives. Manages residential real estate properties for clients by performing the following duties personally or through subordinate supervisors / employees. Duties include : participation and oversight of : budgeting, workplace safety, financial reporting and tracking, marketing, operations, human resource administration and a property’s overall performance as a real estate asset.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Operations :

• Inspect (personally) each building at least once each week. Maintain daily records of inspections, and provide follow-up supervision to ensure corrective action is taken as needed. Inspection areas include, but are not limited to, all buildings, grounds, and other common and public areas to insure that employees are performing their assigned duties.
• Continuously be aware of safety practices and procedures. Ensure that the Community Safety Program is effective and proactive.
• Conduct and have recorded monthly Safety Meetings with all staff members.
• Coordinate with the Regional Property Manager on all housing violations, any special resident arrangements or potential problems.
• Ensure that Freeman Webb Company, Realtors policy regarding Fair Housing is understood and followed by all employees and contractors and that necessary Fair Housing notices are posted as required by local, state and federal regulations.
• Follow emergency procedures as outlined in Freeman Webb Company, Realtors manuals and policy guidelines. Notify next level of management and proper authorities immediately of emergencies (e.g. fire).
• Inspect vacated apartments and decide the extent of turnover repairs / redecorating that will be required. (Inspections may only be delegated with the written approval of the Regional Property Manager).
• Inspect and approve vacant apartments that are ready for move in.
• Monitor stock levels and project supplies and replacement items required for property operations and building maintenance in coordination with the maintenance superintendent.
• Monitor work of contractors and report findings / concerns to the Regional Property Manager.
• Assure that lease or rental agreements are being properly completed and renewed.
• Assure that all offices are kept clean and neat.
• Assure that equipment is kept in proper working condition and repairs are made as necessary. Replace equipment as necessary as coordinated and approved with the Regional Property Manager.
• Keep common areas (e.g. halls, stairways, community room, grounds, play grounds, etc.) clean and in good repair. Repair unsafe items immediately, or mark so as to ensure no person is injured by the item.
• Assure that policy and procedure changes are communicated to the employees who need to know or as directed by the Regional Property Manager.
• Report within 24 hours claims concerning property or liability insurance to the insurance coordinator at the Main Office and the Senior Vice President of Property Management with a copy to your Regional Property Manager.
• Assure that procedure manuals and instructional type memoranda are kept orderly and readily available to staff members.
• Assists with eviction of residents in compliance with court order and directions from the company attorney and Regional Property Manager.

Human Resources :

Marketing :

Resident Relations :

Accounting Procedures :

Supervisory Responsibilities :

May manage several subordinate supervisors who supervise the community’s employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. May also directly supervise non-supervisory employees.

Carries out supervisory responsibilities in accordance with Freeman Webb Company, Realtors and any policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience and / or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

IREM certification highly desirable.

Technical Knowledge

Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is often required to climb or balance. The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, "Support Each Other, Above all We're a Team," sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued.

In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally.

When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year.

If you are seeking a career that offers growth, a supportive team environment, and the opportunity to make a difference, join us at Freeman Webb Company. Together, we inspire each other to take ownership of our actions and create a positive impact. Apply today and embark on a rewarding journey with us.