Manager, HSI Investigations - East

Manager Of High Speed Internet (HSI) Investigations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Manager Of High Speed Internet (HSI) Investigations is responsible for conducting and managing a variety of investigations associated with criminal and or dishonest acts against Comcast. Investigations include addressing employee or non-employee criminal activity or internal misconduct including violations of Company policy. Plans and directs the investigative security function under leadership's direction. Accountable for ensuring that the security programs and strategies of Comcast are effectively implemented and maintained. Manages a team of security professionals. Develops physical security recommendations to facilitate the protection of Company property / assets from loss and facilitates security awareness training to employees. This position is also responsible for developing investigative plans, gathering, and evaluating facts, conducting investigative interviews, drafting investigative reports, and providing high-level presentations to executives. This virtual position can be based in any state within the eastern half of the United States.

Core Responsibilities :

• Conducts and leads investigations relating to criminal or other acts which have or may have detrimental effect on the Company.
• Prepares and documents investigations for HR, Legal Counsel, or law enforcement agencies.
• Develops and maintains a professional working relationship with various law enforcement agencies; often acts as a primary point of contact with law enforcement in cases involving employees, business partners or customers.
• Conducts interviews / interrogations of suspects, witnesses, and victims.
• May work "undercover" as appropriate to perform controlled illegal equipment purchases.
• Ensures protection and security of Comcast employees and assets.
• Liaisons with various stakeholders such as fraud mitigation and cyber security teams to ensure smooth transition between issue identification and investigative steps.
• Utilizes investigative techniques to include, gathering raw data and evidence, applying conditions, performing analysis, rationalizing results, drawing conclusions, making recommendations, and preparing comprehensive and level-appropriate reports.
• Provides recommendations for policies, procedures, standards, training, and methods for identifying and protecting information, personnel, property, facilities, operations or material from unauthorized disclosure, misuse, theft, assault, vandalism and tampering, sabotage, or loss.
• Creates and maintains critical partnerships and relationships with different business units including but not limited to Cyber, Xfinity Mobile, Real Estate, Facilities, Finance, Government Affairs, Human Resources, Employee Engagement, Legal, Marketing, Public Relations, and Technical Operations.
• Ensures there is a reliable and sound tracking system for archiving data to be used in potential investigations as well as retrieval of data for security matters.
• Oversees investigation, surveillance, documentation, reporting and resolution steps.
• Consistent exercise of independent judgement and discretion in matters of significance.
• Provides testimony under oath in municipal, superior, and federal court as required.
• Daily supervision of Security Investigators ensuring goals and objectives are met and procedures adhered to, assists with prioritizing case load for effective and efficient case completion.
• Manages initiation of facility physical security assessments and based on results recommends corrective measures.
• Recruits, selects, and trains new Security Investigators.
• Ensures evidence is managed and secured properly per chain of evidence guidelines.
• Administers employee performance appraisals per Company guidelines.
• Operates, secures, and maintains Company issued equipment, including vehicle, photo / video equipment and other tools.
• Other duties as assigned.

Required Qualifications :

Education :

Related Work Experience :

Preferred Qualifications :

Working Conditions :

Employees at all levels are expected to :

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills : Leadership; Security Investigations; Fraud Mitigation

Salary : National Pay Range : $74,444.19 USD-$174,478.57 USD Illinois Pay Range : $79,096.95 USD - $153,541.14 USD Colorado Pay Range : $8