Fitness Information Desk StaffBeacon Health System • Granger, Indiana, United States, 46530
Fitness Information Desk Staff
Beacon Health System • Granger, Indiana, United States, 46530
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job_description.job_card.job_descriptionGreeting members & guests, receiving membership cards, monitoring clients' access and logging information into computer system, as appropriate. Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure. Following emergency procedures as outlined in operations manual. Scheduling and processing massage appointments and other special events, utilizing club computer system. Applying and enforcing BHF rules and regulations, as directed. Receiving complaints, comments, and / or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision. Maintaining adequate supplies of items such as : cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc. Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup. Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company. Processing and completing sales and balancing the cash drawer on a shift basis. Monitoring inventory of snack bar and pro-shop items on a shift basis. Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines. Assisting with conducting facility tours and explaining the club's pricing and enrollment process. Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services. Assisting in areas of babysitting, after hours or membership if / when needed. Assisting with the production of BHF newsletters, mailings, member surveys, etc. Completing other job related duties and projects as assigned. Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license / certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position / department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred. Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner. Requires certification in CPR or arrangements to be certified within three months of employment. Requires the phone skills according to Beacon's telephone usage standards. Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis. Requires the ability to work flexible hours, including weekends and possible extended hours. Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle. Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures. Requires the physical ability and stamina to perform the essential functions of the position.
Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.
MISSION, VALUES and SERVICE GOALS
- MISSION : We deliver outstanding care, inspire health, and connect with heart.
- VALUES : Trust. Respect. Integrity. Compassion.
- SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.
Performs receptionist duties, minor maintenance, cleaning and securing the BHF by :
Lives out the BHF Member Experience Vision `World Class Hospitality in every interaction by :
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by :
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements :
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :
Education and Experience
Knowledge & Skills
Working Conditions
Physical Demands
PI94535cb1a3ac-30511-39178821
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Information Desk • Granger, Indiana, United States, 46530
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