Spanish Speaking Customer Service for Hospitality & Tourism industry

Spanish Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, specializing in diverse industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are currently seeking a dedicated Spanish Speaking Customer Service Representative for the Hospitality & Tourism industry. This role is integral in ensuring that we continue to match the best candidates with top employers. As the selected candidate, you will leverage your language skills and customer service expertise to provide exceptional support to Spanish-speaking clients in the hospitality sector. Your efforts will contribute to an enriching travel experience for customers, enhancing their satisfaction and loyalty to our clients' services. If you are passionate about providing outstanding customer service and possess the ability to communicate fluently in Spanish, we invite you to apply for this exciting opportunity to work abroad and help others find their dream jobs in the tourism landscape.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients in the hospitality and tourism industry.
• Handle inquiries, complaints, and requests through various communication channels (phone, email, chat).
• Assist clients with bookings, cancellations, and itinerary changes effectively.
• Resolve customer issues with patience and professionalism, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Stay updated on industry trends and company offerings to provide informed support.