OFFICE ASSOCIATE

Job Requisition ID :   51515

Opening Date : 11 / 21 / 2025

Closing Date : 12 / 08 / 2025

​Agency :   Department of Human Services

Class Title :  OFFICE ASSOCIATE - 30015

Skill Option :   Keyboarding

Bilingual Option :

Salary : Anticipated Salary $4,004-$5,245 / month ($48,048-$62,940 / year)

Job Type : Salaried

Category :  Full Time

County : Sangamon

Number of Vacancies : 1

Bargaining Unit Code :   RC014 Clerical Employees, AFSCME

Merit Comp Code :

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

While not required, a Resume / Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the  Additional Documents  section of your application. Failure to upload requested transcripts, license and / or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction; reviews and uploads Grant and SNAP overpayment documentation into the Integrated Eligibility System and requests changes into the Accounts Receivable System.  Responds to inquiries from Financial Recovery Coordinators, Local Office Staff and clients concerning the status of individual overpayment claims.  Performs difficult and responsible data entry and clerical functions. Exercises independent judgment; reviews returned notices and system produced reports for corrections and prepares items for data entry; screens and directs e-mail referrals, mail and phone inquiries pertaining to collection activity to staff.  Performs clerical support functions including keyboarding, sorting, mailing and data entry into personal computer utilizing a large variety of software programs.

Essential Functions

• Keyboards inter-office memoranda, disqualified recipient referrals, monthly reports including complex charts and statistical data, letters responding to inquiries regarding new established overpayments from clients, attorneys, collection agencies and legislators.
• Receives, reviews and forwards Overpayment Referrals from Local / Central Offices to staff to ascertain if data elements are present.
• Monitors and reviews daily Account Receivable System reports for data entries entered by Family Community Resource Centers for the establishment of new accounts and claims for clients who received Grant and SNAP overpayments from the Department.
• Performs a variety of clerical functions including distribution of unit mail, mailing documents, uploading support documentation in the Integrated Eligibility System, filing, reviewing client notices.
• Receives and reviews IL444-2404 forms and overpayment referral forms to ascertain if data elements are present.
• Monitors Accounts Receivable System reports to detect system malfunctions.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Work Hours :   8 : 30 am - 5 pm Monday - Friday

Work Location :   600 E Ash St, Springfield, Illinois, 62703

Fiscal Services

Bureau of Collections

Central Overpayment -Field Support Unit B

Agency Contact :   DHS.HiringUnit@illinois.gov

Posting Group :   Office & Administrative Support; Social Services

About the Agency :

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following :

For more information about our benefits please follow this link :   https : / / cms.illinois.gov / benefits / stateemployee.html

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com  homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com  homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the  career portal  for State employees and review the  Internal Candidate Application Job Aid

Non-State employees : on  Illinois.jobs2web.com  – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :