Concierge, Receptionist, Front Desk Healthcare Facility

PRIMARY DUTIES AND RESPONSIBILITIES The Concierge primary duties and responsibilities include, but are not limited to :

• Courteously greeting visitors and directing visitors appropriately.
• Efficiently processing incoming and outgoing calls.
• Filing and copying documents as needed.
• Typing correspondence, written communication and reports from hard copy as needed.
• Maintain the lobby Hospitality Station as needed.
• Ensure all visitors and Residents utilize the Sign-In / Sign-Out log system.
• Maintain Sign-in / Sign-Out logs.
• Assist and distribute mail.
• Maintain clean and tidy lobby area.
• May perform other duties as needed and / or assigned.
• REQUIRED SKILLS AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and / or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working knowledge of copier, fax machine, and printers.
• Ability to operate switchboard, previous experience with multi-line system.
• Excellent communication skills.
• Demonstrated ability to interact with a range of people in an open, friendly, customer-oriented manner.
• Ability to work independently.
• Excellent communication skills, both verbal and written.
• Proficient in use of computers and computer software programs (Microsoft Word, Excel, etc.) and standard office equipment.
• Basic typing skills essential along with word processing software, preferably in a Microsoft Windows environment.
• Ability to work evening, weekends, holidays and minimal travel.
• Must be flexible, innovative, persistent and committed to successful completion of assignments.
• Ability to handle multiple projects at the same time.
• Ability to coordinate well with multiple people and / or departments at the same time.
• Able to clearly present information through the spoken word.
• Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.
• Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
• Supports a dignified and caring atmosphere with residents, residents’ families, visitors and Team Members.
• Protects privacy and confidentiality of information pertaining to the resident, Team Member, residence, company information and records.
• Maintains safe and secure working environment and practices safe working habits.
• Participates in training, in services, and attends meetings as required.
• High school diploma.
• Possess exceptional customer service skills and a love for the older adult population including Alzheimer’s and dementia residents.
• Must possess high-energy / enthusiasm, be a self-starter, have excellent time management skills, a strong initiative, and superior verbal / public speaking skills.
• If this is you, we want to speak with you!

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