Associate Technical Program Manager, PAR Retail

For over four decades PAR Technology Corporation (NYSE : PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description :

The Associate Technical Program Manager plays an integral part in guiding PAR Retails customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success Product and Data & Insights teams to thoughtfully interpret data strategically present recommendations to increase adoption of new and existing functionality and precisely implement program designs. No two days will be the same in this role and your excitement for creatively approaching new challenges will make you successful.

Position Location :

Remotely based in the USA within one of the following cities :

Philadelphia PA

New Hartford NY

Austin TX

Chicago IL

Minneapolis MN

You must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visits

Reports To :

Director Technical Program Management

What Were Looking For :

Requirements :

1-3 years professional experience

Bachelors degree or equivalent

Ability to work across a variety of internal teams to help deliver outcomes for our customers

Desire to grow into a larger role on the PAR Retail team

Interest in customer engagement and how digital programs help to build stronger customer relationships

Strong writing communication organization and facilitation skills

Detail-oriented self-starter capable of prioritizing in a fast-paced environment and pursuing solutions

Ability to meet deadline and to consider both big picture strategy and minute tactical details

Value quality and consistency with an emphasis on continued personal and professional growth

Passionate about understanding your customers targeted business outcomes and making them successful

Obsession with the details with finding and squashing risk with seeking solutions that work for your customer and PAR Retails business and offering proactive support

Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter

High emotional intelligence and interpersonal skills

Additional skills :

Ability to explain technical concepts risks and issues in a business-friendly manner that helps cross-functional teams understand and take action

Experience with customer relationship management

Basic knowledge of SQL is a plus but not required

Unleash your potential : What you will be doing and owning :

Understand PAR Retails technology platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results

Support Customer Success Team in confidently and carefully coordinating implementation details and onboarding requirements for multiple customer accounts

Support Technical Program Management team in delivering customer reporting producing insightful analysis of program data and communicating data-driven recommendations to customers

Work with PAR Retails Product & Engineering teams to understand test and communicate future and new platform functionalities

Demonstrate the desire to learn industry trends best practices and challenges in order to contextually evaluate customer program performance

Support Customer Success Team in producing case studies for internal and external use

Anticipate stakeholder concerns and other risks in order to bring attention to the team for resolution

Interview Process :

Interview #1 : Video interview with Talent Acquisition Team

Interview #2 : Video interview with the Hiring Manager (via MS Teams)

Interview #3 : Video interview with the Team (via MS Teams)

Interview #4 : Video interview with VP of Customer Success (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience :

Manager

Key Skills

Crisis Management,Microsoft Word,Office Experience,Conflict Management,Constant Contact,Microsoft Powerpoint,Research Experience,Salesforce,Administrative Experience,Public Speaking,Google Suite,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 75 - 85