Location
New York City Office
Employment Type
Full time
Location Type
On-site
Department
Product
Compensation
- $110K – $130K
- Offers Equity
- Offers Bonus
Company Description
Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.
Role Description
This role supports the Clinical Intelligence team by keeping qualification projects organized, moving, and aligned. The Project Manager acts as the orchestrator who drives work from intake through delivery, translating structured information from QA Specialists and reviewers into clear tasks, timelines, and ownership. They ensure customer reviews, new rollouts, and internal cleanup cycles move smoothly, with nothing slipping through the cracks. This role is essential to helping the qualification organization scale without losing quality, consistency, or speed.
Responsibilities
In this role, you will :
Own project timelines and manage all phases of qualification work from intake to completionCoordinate across CSMs, QA Specialists, reviewers, and Product to keep builds aligned and progressingBreak down intake information into clear action items with defined owners, expectations, and deadlinesTrack progress across workstreams and surface risks or blockers earlyFacilitate cross-functional communication to ensure each team understands next steps and deliverable expectationsSupport customer review cycles, rollout planning, and internal operational cleanupMaintain accurate documentation, templates, and workflows that help the team scale efficientlyEnsure all deliverables meet internal quality standards and customer expectationsPartner closely with Clinical Intelligence leadership to refine processes and drive continuous improvementCandidate Qualifications
Required
Experience managing projects or programs in a fast‑paced, cross‑functional environmentAbility to manage multiple workstreams at once with strong prioritization and follow‑throughProven experience driving timelines, coordinating across teams, and ensuring high‑quality deliveryStrong communication skills with the ability to translate complex information into clear tasks and expectationsComfort identifying risks, surfacing issues, and proactively resolving blockersHigh attention to detail with strong organizational habitsFamiliarity with project management tools such as Asana, Monday, Jira, or similarAbility to work effectively with both technical and non‑technical partnersStrong documentation skills and the ability to maintain structured processes as the team growsPreferred
Experience working with Customer Success, Product, QA, or clinical operations teamsBackground in healthcare operations, medical review workflows, or SaaS environmentsFamiliarity with qualification, review, or data‑validation workExperience working in a growth‑stage or rapidly scaling organizationExposure to centralized operational or intelligence‑focused functionsWhy Tennr?
Drive Impact : one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.Develop Operational Expertise : learn the inner workings of scaling systems, tools, and infrastructureInnovate with Purpose : we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high‑caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.Build Relationships : collaborate and connect with like‑minded, driven individuals in our Chelsea office 4 days / week (preferred)Free lunch! Plus a pantry full of snacks.Benefits
New, spacious Chelsea officeUnlimited PTO100% paid employee health benefit optionsEmployer‑funded 401(k) matchCompetitive parental leaveCompensation Range : $110K - $130K
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