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Customer Support Analyst

Customer Support Analyst

SafeTechCarrollton, Texas, United States
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About the Job :

Position : Customer Support Analyst.

Location : Carrollton, TX.

Company : SafeTech USA, member of the SK AeroSafety Group.

About Us :

The SK AeroSafety Group is a worldwide leader in the OEM specific service of aviation safety equipmen t with facilities and customers across North America, Europe, Asia, and Australia. This position allows for personal & professional growth with a strong company that has staked out a formidable and substantial position in a competitive market.

SafeTech USA is a trusted leader in aircraft safety and maintenance services. As part of the SK AeroSafety Group, we specialize in the inspection, repair, and overhaul of critical aviation safety components including fire suppression systems, oxygen assemblies, and emergency evacuation equipment. Our commitment is to deliver exceptional service and uncompromising quality to ensure aviation safety at the highest level.

SafeTech USA operates across the USA through a network of regional support centers located in Los Angeles, Phoenix, Dallas, Houston, Indianapolis, Atlanta, Savannah, and Miami.

SK AeroSafety has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, to provide the most complete, accurate, cost effective and timely service available in the industry.

We are currently seeking a Customer Support Analyst to join our customer support team at our location in Carrollton, TX.

PURPOSE :

Provide customer support services to vendors, customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position requires an individual who is detail oriented with a strong work ethic.

MANDATORY REQUIREMENT :

  • High School graduate or GED required.
  • Minimum of two years of relevant experience to include the repair and overhaul of complex component parts coming from a manufacturing or fabrication or maintenance, repair and overhaul (MRO) related industry.
  • Must have strong computer and analytical skills.
  • Ability to interface with management team, sales and operations.
  • Ability to learn a large number of inventory product codes for component part numbers.
  • Ability to greet and communicate with Customers in a positive manner.
  • Must possess very strong organizational skills and attention to detail.
  • Must be self-motivated and can work independently.

KNOWLEDGE AND SKILLS :

  • Proficient with Microsoft Suite - Word, Excel & PowerPoint in particular
  • Ability to learn & use Quantum and Aeroxchange purchasing portal.
  • Ability to communicate at all levels internally and external to the company.
  • Exhibit proficiency to multitask and follow through on all assignments through completion of tasks.

    • JOB DUTIES :

  • Analyze and update data to provide timely repair order statuses to customers.
  • Review and ensure accuracy of all data relative to component Work In Process.
  • Collect data from Operations and Sales to prepare RFQ’s and Quotes with accuracy in a timely manner.
  • Capture data to be used by management to analyze and identify trends and performance gaps.
  • Answer customer inquiries about order status, cost proposals, account balances and all general information.
  • Provide daily written updates on customer interaction to the management team.
  • Assist as needed with administrative duties and answering phones.
  • Perform tasks in accordance with quality and regulatory requirements. Adhere to security and safety policies.
  • Perform additional administrative duties as required by management.

    • WHAT WE OFFER :

  • Competitive pay (based on experience).
  • Monthly bonus eligibility. up to $270 / month.
  • Ongoing training and certification programs.
  • Medical, dental, vision insurance and other cafeteria plan options.
  • Life insurance coverage.
  • Paid holidays and vacation.  (2 weeks' vacation, 9 paid holidays and 5 additional PTO days)
  • 401(k) with company match.
  • Employee perks and discount programs.

    • APPLY TODAY :

    To apply or learn more, contact Nancy Andersen at :

  • nancy.andersen@skaerosafetygroup.com
  • Visit : www.skaerosafetygroup.com

    • About SafeTech :

    SafeTech USA, Inc., is a business unit of SK AeroSafety Group. At SafeTech, we support the aviation community with Maintenance, Repair and Overhaul services for aviation safety and survival equipment. SafeTech USA is the industry leader in the service, repair, and certification of safety equipment for all types of aircraft. Founded in 1984, the company operates across the USA through a network of regional support centers located in Houston, Dallas, Atlanta, Indianapolis, Miami, Los Angeles, Phoenix, and Ridgeland SC (near Savannah) Our mission is to provide the best support possible for our customers in the Aviation industry. Guided by our five core values, we strive for excellence and sustainable growth through superior customer service, quality, and commitment. Our goal is to become the market leader of companies that specialize in the repair of aircraft safety components for the commercial aviation aftermarket. We help keep aviation safe. Over the years, SafeTech has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, in an effort to provide the most complete, accurate, cost effective and timely service available in the industry. Learn more about SafeTech USA at http : / / www.safetech-usa.com.

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    Customer Support Analyst • Carrollton, Texas, United States