VP, Technology Delivery

Vice President, Technology Delivery

The Vice President, Technology Delivery is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable the credit union to achieve its strategic objectives. This role oversees the delivery of core systems, digital and data platforms, and business applications, ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and / or hosted solutions as well as internally developed solutions. The VP will work closely across the organization partnering with the Chief Strategy Office, business, and technology leaders to identify needs, translate them into technology solutions, and ensure effective execution. The VP will be responsible for defining and implementing disciplined and consistent delivery practices across the various teams and business domains. Lastly, this role is also responsible for supporting annual / long term planning and execution of technology roadmaps, tactical plans, staff development, and budgets for all areas of responsibility.

1) Technology Delivery and Execution Leads organization responsible for end-to-end delivery of technology initiatives from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversees teams responsible for business applications, digital and data applications, and member-facing platforms. Defines and works with leaders on their team in implementing a consistent delivery process to measurable outcomes.

2) Business Partnership and Solutioning Serves as a partner to the business units to understand their needs and develop application roadmaps that drive member and partner value in alignment to credit union strategies and priorities. Translates business requirements into scalable, secure, and compliant technology solutions. Ensures solutions are aligned with enterprise architecture and governance standards.

3) Application and Technology Solution Maintenance Responsible for routine maintenance of applications and ensuring solutions remain upgraded to supported versions. Maintains and executes on a backlog of break / fix items for applications to continuously ensure quality in production. Engages on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensures proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment.

4) Leadership and Management Serves as a trusted advisor to executive leadership on technology assets and solutions. Contributes as member of the senior executive team, attends key executive team meetings, participates in the annual strategic planning session with the Board of Directors, and provides periodic updates to the Board, its sub-committees, and other senior executives as warranted or directed. Assigns, prioritizes, tracks, and reviews progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Take part in Disaster Recovery and / or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.

5) Strategy & Innovation Partners closely with the Chief Strategy Office on business priorities and collaborates on emerging technologies that can create competitive advantage or improve member / partner experiences. Continuously evaluates and improves technology delivery methodologies to increase speed, agility, and member impact through areas such as DevOps, cloud adoption, and automation.

6) Manages vendor relationships, including :

• Involvement in sourcing, evaluating, and selecting vendors.
• Participation in the negotiating of contracts with potential vendors to ensure optimal pricing and mitigation of third-party risks.
• Ongoing monitoring of vendors (of both performance and reputation) to ensure they provide quality products and services in alignment with organizational goals.

Required Skills :