Government and Institutional Banking Specialist

Position Description :

Job Purpose and Scope :

Supports GIB daily operations including account opening, maintenance, and client support.

Essential Job Functions :

• Opens and services new accounts (including CDARS / ICS) for GIB clients.
• Cultivate professional relationships with customers, listening carefully to their needs to provide the best service possible.
• Resolves customer concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
• Facilitates and processes account transactions accurately and efficiently to minimize errors and reduce fraud.
• Completes all essential training and displays enthusiasm for continuous learning and accepts constructive feedback from more experienced team members.
• Executes end to end incoming and outgoing wire processing for the GIB according to policy and assists with approvals, as needed.
• Updates the National Certificate of Deposit (CD) rates via Qwickrate / CD Rateline / listing services.
• Maintains a list of CD deposits, including amounts, issuer, and maturity dates and prepares all CD maturities and renewals.
• Assists with monitoring / processing Brokered Deposit accounts.
• Performs Quality Assurance for Public Funds and new / renewed accounts after accounts have been opened / maintenance.
• Reviews and approves new request(s) via Qwickrate / CD Rateline
• Works closely with the listing services.
• Assists with setting up / processing transactions for ICS / CDARs accounts.

Works with Operations on the following items :

Wire transfer GL outagesBrokered deposit account balance issues / outages.ExceptionsRates

Prepares daily / weekly / monthly reporting, as necessary.

Prepares transactions tickets for any fees that can’t be processed online.

Prepares and scans documentation to Account Verification department.

Files new account documentation

Assists with the support of identification and research of operational risk events and losses within the business unit.

Maintains good punctuality and attendance to work.

Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities :

Job Expectations : Operate customary equipment and technology used in a business environment, with or without accommodation.

Note : This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements :

Basic Qualifications :