Guest Service Agent

Job Details

Job Location Beach Gardens - Fort Lauderdale, FLPosition Type Full TimeJob Category Hospitality - Hotel

Description

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Complete daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customer's privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
• Maintains the interior and exterior of the location in which they are assigned to.
• Pick up trash / debri when walking the property. Ensures curb appeal is perfect at all times.
• Places maintenance tickets and follows up until the task is complete.
• Overall goal is to go above and beyond each day for guests for superiors and team members

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.