Front Desk Agent
Holiday Inn — SavannahSavannah, GA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionProficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Availability to work flexible schedules, including weekends and holidays. Physical ability to stand, walk, and lift up to 25 pounds as needed. Opportunities for growth and career advancement Dynamic and supportive work environment Employee discounts and perks
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Compensation : 15 - $16 hourly
Responsibilities :
- Welcome guests warmly, determine their needs, and manage the registration process.
- Contact housekeeping and / or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
- Take reservations over the telephone, through emails and in person, including groups
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
Qualifications :
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Front Desk Agent • Savannah, GA, US