Hospital Liaison

Job Description

Job Description

Join HME Specialists as a Full-Time Hospital Liaison in vibrant El Paso! You'll play a crucial role in connecting patients with essential resources, showcasing your problem-solving skills and empathy every day. The position offers a competitive salary, rewarding your dedication and commitment to customer-centric care.

In this dynamic environment, you will thrive among energizing colleagues, contributing to a forward-thinking culture that is focused on making a difference in people's lives. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Embrace this opportunity to elevate your career with HME Specialists while being an integral part of a professional team dedicated to innovation and excellence.

A little about HME Specialists

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Day to day as a Hospital Liaison

As a vital member of HME Specialists, the Hospital Liaison will spend most of their time in select hospitals, establishing and building relationships with case managers, delivering essential medical equipment directly to patients in their rooms, and focusing on driving sales and referrals from key referral sources. This role involves explaining and teaching patients and caregivers how to use HME equipment effectively while ensuring they know how to reach our team for further assistance. Building strong relationships with Case Managers is key, as you will earn their trust and loyalty by facilitating a fast, consistent, and seamless discharge process for patients with respiratory needs. Staying informed on the competitive landscape allows you to adjust your service and communication, ensuring we remain first in class.

Additionally, you will manage phone calls, emails, and coordinate with Customer Service to process new orders efficiently, enhancing the overall patient experience and fostering a customer-centric approach in every interaction.

What matters most

To thrive as a Hospital Liaison at HME Specialists, several key skills are essential. The ability to excel in fast-paced environments is crucial, as you will often be juggling multiple tasks and communicating with various stakeholders simultaneously. Professionalism is a must, as you will represent the company while working directly with patients and healthcare professionals. Empathy is vital when interacting with patients and caregivers, as you will need to provide support and understanding during their transitions.

Excellent communication skills are critical for effectively explaining equipment usage and maintaining strong relationships with Case Managers to ensure a smooth discharge process. Familiarity with relevant software and tools will also enhance your ability to manage orders and coordinate with customer service, ensuring efficient operations in delivering top-notch care. Overall, a combination of these skills will position you for success in this impactful role.

Knowledge and skills required for the position are :

• works well in fast paced environments
• professional
• empathic
• great communication skills

Make your move

Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!