Massage Therapist

Job Description

Job Description

Position : Massage Therapist

Department : Hotel Operations / Spa

Job Summary : Provides quality, professional service administering massage and body treatments to Spa guests.

Duties and Responsibilities (specific areas of responsibility include but are not limited to) :

• Keeps a positive attitude at all times.
• Assists guests with Spa tours, escorts to treatment rooms, and provides general information and directions.
• Administers massage and body treatments to Spa guests.
• Analyzes guest needs and adjusts treatment as needed.
• Explains to guests their service and the reasons for the prescribed treatment; suggests home care options.
• Promotes add-on services.
• Prepares and maintains inventory of the massage and body treatment products according to departmental policy and procedures.
• Notifies supervisor if equipment is broken and needs repair or replacement.
• Sterilizes and sanitizes all instruments and areas in accordance with applicable laws and regulations.
• Maintains standard treatment times and notifies Spa desk personnel about any upgrades or changes to treatments.
• Maintains standard levels for supplies and linens in the treatment rooms according to departmental policies, procedures, and standards.
• Ensures a pleasant visit for each guest by maintaining professional level of communication and behavior.
• Addresses inappropriate guest behavior in a professional manner; refers situations that are difficult to resolve to a supervisor.
• Promotes and sells Spa product lines by using a prescription pad; maintains established quarterly standards.
• Produces a daily report of treatments performed and any retails sales.
• Utilizes the Spa software program as necessary.
• Checks the appointment schedule after every treatment.
• Uses only specific amounts of professional products and advises the supervisor when products are getting low.
• Assists with maintaining laundry levels in treatment rooms and back stock.
• Assists in keeping all areas neat and clean by performing tasks such as picking up towels, cleaning lounge areas, and picking up cups and dishes.
• Participates in cross-training for housekeeping duties, locker room maintenance, fitness center maintenance, retail maintenance, and desk operations.
• Assists with moving laundry between the Spa and Laundry.
• Keeps personal treatment area to standard when not performing services.
• Assists other team members when necessary.
• Passes all treatment inspections successfully.
• Passes all retail sales goals successfully.
• Attends departmental and Entertainment Enterprise Division (EED) meetings as required.
• Participates in continuing education programs and training to stay up-to-date with procedures, protocols, treatments, and industry trends.
• Maintains Arizona State licensing and certifications current.
• Maintains a flexible shift schedule and advises supervisor about any changes.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Completes safety training and keeps certifications current
• Maintains confidentiality of proprietary information; protects EED assets.
• Performs special projects delegated by the supervisor.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities :

Minimum Qualifications :

Preferred Qualifications :