Senior Retail Warehouse and Events Manager - United Center

Job Summary

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Key Responsibilities

Oversee Warehouse Operations : Manage daily operations across multiple warehouse zones within the building, ensuring smooth coordination of receiving, storage, replenishment, and fulfillment activities to support retail floor needs.

Optimize Space Utilization : Design and maintain efficient warehouse layouts, leveraging space management strategies to maximize storage capacity, improve product accessibility, and support safety and compliance standards.

Inventory Control & RFID Management : Lead and execute regular inventory counts using RFID technology, ensuring accurate stock levels, timely reconciliations, and data integrity across all warehouse locations.

Team Leadership & Coordination : Supervise and develop a team of warehouse associates across different building areas, fostering collaboration, accountability, and continuous improvement in operational performance.

Backroom Organization & Process Improvement : Implement best practices for labeling, zoning, and product flow to maintain a clean, organized, and audit-ready backroom that supports efficient retail operations and minimizes loss.

Event Management & Operations

Oversee all retail operations during United Center events, ensuring optimal staffing, setup, execution, and post-event breakdown.

Lead a team of retail supervisors and team members to deliver excellent guest experiences and maximize event-day sales. Collaborate with merch managers to keep all parties satisfied.

Manage financial settlements following events, ensuring accuracy and timeliness.

Serve as the on-site retail lead for select major events, concerts, and games.

Inventory & Analytics

Oversee inventory management across multiple locations within the arena, ensuring accurate stock levels and timely replenishment.

Use advanced Excel skills (including VLOOKUPs, Pivot Tables, and other data tools) to analyze sales trends, manage inventory metrics, and generate performance reports.

Ensure accuracy of inventory through cycle counts, audits, and reconciliation processes.

Collaborate with finance and warehouse teams to maintain precise product costing, margins, and shrink analysis.

Leverage RFID technology to track and enhance inventory accuracy and efficiency.

Leadership & Team Development

Lead, mentor, and develop retail managers and supervisors to achieve operational excellence.

Foster a culture of accountability, teamwork, and continuous improvement.

Partner with HR and Retail leadership to recruit, train, and retain high-performing team members.

Communication & Collaboration

Serve as a primary liaison between retail operations and internal departments (Finance, Marketing, Events, etc.).

Work with external vendors, brand partners, and merchandise licensors to ensure consistent execution and product flow.

Communicate effectively across all levels of the organization, maintaining professionalism under pressure.

Qualifications

Bachelor's degree in Business, Retail Management, or related field preferred.

5+ years of high-volume retail management experience required; sports or live event venue experience strongly preferred.

Proven leadership experience managing managers, supervisors, and large hourly teams.

Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, and complex formulas).

Excellent communication, problem-solving, and interpersonal skills.

Self-starter with the ability to work independently and adapt quickly to changing priorities.

Flexible schedule requiredmust be available to work evenings, weekends, holidays, and late-night events.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site / state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.