IT Support / Lab Technician - Contract to Hire

For further inquiries regarding the following opportunity, please contact our Talent Specialist.

Ragu Mohan at (630) 847-0953

Meghna at (224) 369-4230

Title : IT Support / Lab Technician - Contract to Hire

Location : On-site at San Diego, CA

Duration : 6 Months with possibilities of extension

Description :

A Lab support technician plays a critical role in the smooth operation and expansion of client labs by overseeing the management and administration of the infrastructure used for testing and validation of our products. The Lab support tech ensures that our test infrastructure scales with our global operations and helps expand clients' test capability across all product lines. Seeking a hands-on Lab Technician to support and maintain the V&V engineering lab in San Diego (near Mesa). This is an onsite role 4 5 days a week, with potential for contract-to-hire. The ideal candidate is curious, proactive, detail-oriented, and eager to grow into areas like software, hardware, and IT. Strong alignment with Dexcom values and long-term interest is essential.

Key Responsibilities :

Ensure all devices, servers, Mac Minis, and connected phones operate smoothly.

Rack / stack servers, perform cabling, labeling, and hardware updates.

Troubleshoot connectivity issues; gather debug logs; work with IT as needed.

Manage and configure VMs for multiple users.

Use lab management tools for lab / device management, inventory, labelling and tracking.

Collaborate with test / dev teams to procure and ship test equipment.

Improve processes and reduce manual work (automation mindset).

Explore ways to automate repetitive tasks (Python, Bash, scripting).

Maintain documentation : lab layout, devices, processes, and records.

Where do you come in :

Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teams

Set-up of PCs and Mac machines in the lab with standardized images and security patches

Work with IT on to always ensure connectivity in the lab

Set up / assemble racks of machines / servers and update HW as needed for test and validation

Work with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCM

Build / maintain and allocate VMs to scale test infrastructure and make it available tof team

Ensure that all lab activities comply with safety regulations, protocols, and ethical standards.

Collect debug logs and work with IT team as needed to always ensure proper network connectivity in the lab

Install automation tools to collect data and monitor stats for the lab

Use lab mgmt SW to take inventory and track the health of lab devices

Collaborate with other teams to standardize lab management tools

Keep detailed records of inventory purchases to shipments to teams

Document the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineers

What makes you successful :

Must have 3 to 5 years of experience building and maintaining an engineering lab

You must have experience in racking up servers, cabling / labeling, building and maintaining an engineering labs with test fixtures

Hands-on experience working with Windows and Mac Operating systems, taking snapshots / back-ups, updating security patches etc.

Good understanding of lab administration tasks, well-versed with lab / infra management tools and procedures

Experience managing inventory of assets and labeling / tracking etc.

Experience in setting up, using, managing and configuring VMs for multiple users and virtualization.

Experience in implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.

Excellent written and verbal communication skills

Basic experience or exposure to shell scripting or Python

Experience using Excel, PowerPoint, Word, etc. for documentation

Enthusiasm to learn and grow

Hands-on with Windows & Mac OS, backups, patches.

Required Skills

Lab Management

Scripting Python or shell

Debugging

Scripting familiarity (Python, Bash, Linux scripting, or similar).

Strong troubleshooting, debugging, and communication skills.

QA automation background

UNIX / Linux system administration

Bluetooth / mobile device testing experience

Experience with automation frameworks

Exposure to MDM / device management tools

Leadership traits

Preferred Skills (nice to have)

QA Automation

Development

Leadership

About us :

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.