National Account Manager

National Account Manager

VGM Group, Inc. is a 100% employee-owned company providing business and professional services to thousands of customers and members. As a professional service provider, our services include management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, digital marketing, commercial insurance, and more.

HOMELINK, a business unit within VGM's family of businesses, is a national provider of ancillary healthcare services with an everyday mission to improve the lives of everyone we serve. As a National Account Manager with VGM HOMELINK, you will partner directly with our clients providing superior customer service and supporting HOMELINK's full line of products and services to assigned national accounts (i.e. insurance carriers, TPAs, employers). Residence within the southern or western regions of the United States is strongly preferred (CA, AZ, NM, NV, UT, TX) to best serve our clients in those areas.

The ideal National Account Manager candidate will have proven experience in an account management role, specifically within the workers compensation or group health insurance industries along with knowledge of managed care and understanding of specialty or PPO networks. The ability to build business relationships while driving account growth is key to success in the role.

Reports To : VP of Account Management within VGM HOMELINK

Working Location : Remote within the Southern or Western regions of the United States (CA, AZ, NM, NV, UT, TX). Frequent travel is required.

Working Hours Classification : Full-Time, 40+ hours per week

Responsibilities / Duties of the National Account Manager :

• Identify best ways to exceed revenue goal for each assigned National Account
• Review client contracts and plan for renewals. Seek to extend length of agreements and expand our products whenever possible
• Pro-actively review our pricing with National Accounts to determine if changes are needed. Evaluate revenue impact for potential changes
• Identify main National Account client contacts and work within Homelink to make sure relationships are maintained by multiple levels of our organization
• Identify partnership enhancement opportunities (i.e. systems interface) with National Accounts and pursue until implementation
• Review business with National Accounts by HOMELINK product and region and seek opportunities to expand
• Work with Homelink Regional Marketing Reps to make sure they are working with National Account contacts in their region
• Conduct / lead regular stewardship meetings with National Accounts
• Make sure HOMELINK is promoting the value we provide to National Accounts
• Identify main service issues for National Accounts and work to eliminate or minimize
• Process for monitoring handling individual issues that come up
• Monitoring and resolving issues that recur and developing plan to prevent them from occurring
• Issue escalation process
• Monitor Accounts Receivable issues for each National Account and assist in resolving issues as needed
• Participate in sales training sessions
• Assist with new employee training
• Follows strict confidentiality and HIPAA privacy and security guidelines

National Account Manager Qualifications :

Physical Requirements :

Compensation Overview : The annual compensation range provided for this position is a nationwide market range that represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.