Community Relations Liaison

Summary

The Community Relations Liaison plays a vital role in advancing awareness, understanding, and utilization of Supportive Care service lines. This position is responsible for providing education and outreach to community members, physicians, hospitals, health care providers, and organizational partners regarding the full continuum of services, including Home Health, Hospice, Palliative Care, Connected Care Remote Patient Monitoring, Mobile Health, Advanced Wound Healing, and other Supportive Care programs as assigned.

• The duties and responsibilities described below represent the general tasks performed on a daily basis. Any other duties as needed to drive the vision, fulfill the mission, and abide by the values of the organization.
• Serves as the primary Supportive Care services community resource to internal and external hospitals and health care facilities, physician practices, and other referral sources.
• Establishes and maintains relationships with referral sources, including hospital case managers, assisted living facilities, skilled nursing / rehab facilities, physicians’ offices, guardianship organizations, other home health and hospice agencies, etc.
• As appropriate, attends meetings, case conferences, family meetings, etc. to support high-quality transitions of care for patients referred / eligible for Home & Supportive Care services.
• Facilitates collaboration between the Home & Supportive Care clinical team with case managers, care teams, discharge planners, or others involved in the patient’s care to ensure continuity of care and goals of care for patients in their transition to the service line.
• Responsible for maintaining and growing existing and new relationships with referral sources across the care continuum and throughout the Chesapeake Regional Healthcare primary and secondary markets.
• Serves as a primary point of support / guidance for Intake / Care Transitions Coordinators, fostering effective referral management, seamless patient transitions, and high-quality customer service.
• Develops and implements business development plan for the service line, prepares bi-monthly updates, and manages time / resources according to the established plan.
• Completes and tracks daily face-to-face business development encounters with referral sources for purposes of generating business leads.
• Plans and organizes internal and community outreach events to enhance visibility in the community and generate new relationships and business opportunities.
• Attends required hospital-wide orientations, meetings, and in-services.
• Demonstrates a commitment to flexible work scheduling when necessary to ensure patient care.

Minimum Required Education and Experience

Bachelor's degree in healthcare, healthcare administration, business administration, marketing / business development, or a related field.

Additional years of healthcare, healthcare administration, business administration, or marketing / business development experience will be considered in lieu of a bachelor's degree.

Preferred Education and Experience

Two (2) years of experience in healthcare, healthcare administration, business administration, marketing / business development, or related field required, with healthcare / hospital experience strongly preferred.

Licenses & Transportation Requirements

Must hold and maintain a valid Driver’s License, automotive insurance, and acceptable Motor Vehicle Record in compliance with organizational policy.

OR demonstrate a reliable method of transportation for work responsibilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.