Member Advisor I

Job Details

Level

Entry

Job Location

Administration Building - El Paso, TX

Position Type

Part Time

Education Level

High School

Salary Range

$17.33 - $21.67 Hourly

Job Shift

Day

Job Category

Customer Service

Job Description

Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union's Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.

Job Qualifications

EDUCATION / CERTIFICATION :

High school diploma or equivalent.

EXPERIENCE REQUIRED :

One (1) year of financial institution experience, or two (2) years of call center experience, or three (3) years of customer service experience for every year of financial institution experience required.