Bilingual Front Desk Team LeadLegacy Community Health • Houston, TX, US
Bilingual Front Desk Team Lead
Legacy Community Health • Houston, TX, US
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job_description.job_card.job_description8AM-5PM Are you ready to make a meaningful difference in the lives of our patients? As the Front Office Team Lead at Legacy Community Health, you will be the welcoming face that greets every individual who walks through our doors. Your role is vital in shaping the foundation of patient-provider relationships and ensuring that each visit is a positive experience. Be the first point of contact for patients, setting the tone for their entire healthcare journey. Enjoy a supportive and collaborative team atmosphere where your contributions matter. Play a crucial role in community healthcare, helping to provide access to quality services. Benefit from mentorship and development programs that support your career aspirations. At Legacy Community Health, we're more than just a healthcare provider; we're a community dedicated to making a difference. We invite you to bring your passion and expertise to our team, where together, we can create lasting change. Key Responsibilities Answer incoming calls and route them appropriately. Perform client intake and notify appropriate staff of the client's arrival. Enter patient information into the appropriate databases. Follow appointment and cash handling procedures as set by management. Complete opening and closing procedures, including preparation of daily deposits. Maintain a clean and orderly clinic lobby. Participate in the Performance Improvement Program. Assist with training and development of staff to ensure a great patient experience. Monitor patient flow and communicate with management to adjust staffing levels as necessary. Handle escalated customer service issues to minimize disruptions in patient flow. Assist with implementation and upkeep of special projects or initiatives. Monitor and evaluate staff performance and provide constructive feedback. Facilitate communication between patients and providers regarding delays or issues. Review provider schedules for errors or discrepancies impacting daily operations. Provide feedback to management for periodic staff performance reviews. Monitor office supplies and communicate or order when necessary. Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees. Promote effective working relations and work effectively as part of a team. Attend required safety training programs and education programs. Operate assigned equipment and perform all procedures safely. Maintain work area and equipment in condition required by Legacy standards. Follow Legacy’s exposure control plans and demonstrate knowledge of procedures and protective barrier equipment. Minimum Qualifications High school graduate or equivalent required. Bilingual preferred. Pleasant, professional, and articulate phone voice. Ability to multi-task and handle multiple incoming calls or patients simultaneously. Efficient and accurate data-entry skills. Computer literacy and experience with multi-line phone or switchboards required or ability to learn quickly. Required knowledge includes basic math, alphabetical or numerical filing. Must be able to manage multiple deadlines and make decisions effectively. Frequently required to sit; occasionally stand and walk. Required to talk and communicate expressively and receptively. Occasionally required to lift or move up to 25 pounds. Exposure to infectious waste, diseases, and conditions possible. The noise level in the work environment is usually moderate to loud. About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you. At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. Approachable & Collaborative We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. to serve patients and communities with compassion and humility. Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve. Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all. Powered by JazzHR
Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!
Location :
- Legacy Gulfton Dashwood - 5420 Dashwood Dr.
Ste. 100 Houston, TX 77081 Bilingual Front Desk Team Lead - Job Overview Schedule :
Key Role Highlights :
Positive Work Environment :
Impactful Work :
Growth Opportunities :
Work within a primary care medical home context, applying a team-based approach to care.
To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :
We stay grounded in our purpose :
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Front Desk Team Lead • Houston, TX, US
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