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Mortgage Call Monitoring Specialist
Mortgage Call Monitoring SpecialistPeyton Resource Group • Phoenix, AZ, US
Mortgage Call Monitoring Specialist

Mortgage Call Monitoring Specialist

Peyton Resource Group • Phoenix, AZ, US
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Requirements :

  • 2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
  • Demonstrated knowledge of regulations such as Reg Z, ECOA / Regulation B , UDAAP, and GLBA.
  • Experience with call monitoring or reviewing calls for mortgage banking / compliance Call Recording Platform, QC testing questionnaires, Regulatory Websites, Email and Excel
  • Experience in call monitoring, or any prior loan origination experience

Responsibilities :

  • The individual will be responsible for listening to loan originators, loan processors, loan officer assistants and closers for pre-recorded calls and score each call against a compliance checklist.
  • Calls are about the loan application process form beginning to end.
  • Knowledge of the mortgage regulations is required. Having experience in mortgage loan origination, processing, and / or similar recent mortgage experience is required for this position.
  • The individual will be required to review 15-20 calls per day.
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    Mortgage Specialist • Phoenix, AZ, US

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