Business Systems Analyst-Service Now

Southern Glazer’s Wine & SpiritsMiramar, FL, US

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Overview

The Business Systems Analyst is responsible for engaging with clients, internal stakeholders, and the technical community to capture business processes and ensure the development of effective solutions. Business Systems Analysts gather requirements through workshops, meetings, and surveys, serving as the main contact for questions about how services, products, or applications support business activities. Using systems analysis models, Business Systems Analysts define business rules, develop specifications and diagrams for development teams, and recommend changes to existing solutions. By understanding the business journey and communicating trends to agile teams, Business Systems Analysts support implementation, testing, and quality efforts, contributing to the organization's success.

The ideal candidate will be responsible for providing technical expertise, assisting in development projects, and ensuring the quality and efficiency of ServiceNow solutions within our organization. This role requires a critical thinker with strong organizational skills and a deep understanding of the ServiceNow platform and ITIL Processes.

Primary Responsibilities

Lead the design and implementation of complex ServiceNow solutions.
Ensure the quality and efficiency of ServiceNow solutions.
Collaborate with cross-functional teams to optimize business processes.
Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
Design custom applications, workflows, and integrations within the ServiceNow platform.
Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrades.
Identify opportunities to leverage ServiceNow capabilities to optimize business processes.
Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.

Minimum Qualifications

Bachelor’s degree in related field (e.g., Computer Science, Information Technology, etc.) or equivalent combination of education and work experience.

2+ years’ relevant work experience in experience across various ServiceNow modules (e.g., ITSM, HRSD, ITOM, IRM, SecOps) with in-depth knowledge of platform capabilities.

Native-level proficiency / fluent in English.

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.

Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.

Holds an active ServiceNow Certified Systems Administrator (CSA) certification

Holds an active ITIL Foundations certification in v3 or later.

Experience with Agile methodologies.

Strong problem-solving and analytical skills.

Ability to work effectively with cross-functional teams and stakeholders.

Physical Demands

Physical demands with activity or condition for a considerable amount of time may include sitting and typing / keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device

Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping

May require occasional lifting / lowering, pushing, carrying, or pulling up to 20lbs

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System • Miramar, FL, US