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Implementation Manager

Implementation Manager

Lighthouse Lab ServicesWestchester, NY, United States
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Job Title :  Implementation Manager

Location :  Westchester County, NY (on-site)

Employment Type : Full time, regular

Compensation : $100,000 – $130,000 / yr

Lighthouse Lab Services is proud to partner with a medical robotics company based in Westchester, NY. Through a groundbreaking electro-mechanical system designed to elevate and automate the workflow in histology laboratories and provide pathologists with the tissue samples they need to make the most accurate diagnoses; we are paving the way for a new era of laboratory medicine!

Role Summary :

The Implementation Manager will serve as a critical link between customers and internal teams, playing a vital role in driving adoption of our flagship device. This position combines deep technical understanding of laboratory workflows with the ability to effectively communicate value propositions and support customer success. The ideal candidate will assess client needs, lead device training sessions, and support product implementation while also gathering meaningful feedback for future development. This role is best suited for a histology expert with strong sales and communication skills who is energized by helping laboratories modernize through robotics. We are looking for a solutions-oriented, self-starter who thrives in a high-growth, collaborative environment.

Responsibilities :

  • Partner with prospective customers to evaluate their current lab workflows, identify pain points, and position solutions accordingly
  • Serve as a subject matter expert on the medical robotic device with deep knowledge of its capabilities, technical features, and clinical value
  • Lead on-site and virtual device demonstrations, workflow assessments, and user training sessions across various modes and use cases
  • Collaborate closely with the sales and engineering teams to ensure customer success, from first contact through implementation
  • Gather and communicate user feedback to the product and engineering teams, helping to shape future product enhancements and innovation roadmaps
  • Represent the company at industry events, trade shows, and customer meetings, serving as a trusted technical advisor

Qualifications :

  • 5+ years of hands-on histology or histotechnology experience, ASCP certification required
  • 5+ years of experience in laboratory equipment sales or field applications
  • Demonstrated success in presenting and communicating complex scientific or technical concepts to a variety of audiences
  • Comfortable in customer-facing roles with strong interpersonal, written, and verbal communication skills.
  • Ability to travel up to 50%, including occasional overnights
  • Passionate about innovation in medical technology and improving patient care through smarter lab workflows

    • Company Offers :

  • Competitive salary, commensurate with experience and education
  • Comprehensive benefits package available : (healthcare, vision, dental and life insurances; 401k; PTO and holidays)
  • A collaborative and diverse work environment where our teams thrive on solving complex challenges
  • Ability to file IP with the company
  • Connections with world class researchers and their laboratories
  • Collaboration with strategic leaders in healthcare and pharmaceutical world
  • A mission driven organization where every team member will be responsible for changing the standards of delivering healthcare

    • About us :

    At Lighthouse Lab Services, we offer solutions to help start, grow, and run clinical laboratories. Our recruiting team has over 18 years of proven success placing job seekers in positions ranging from entry-level Medical Technologists to seasoned Laboratory Directors. We recruit nationwide, for permanent and travel positions with clients ranging from small hospitals to large reference laboratories.

    It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities.

    If at any time during the application process, you need an accommodation, please contact recruiting@lighthouselabservices.com for assistance.

    Lighthouse Lab Services | 844-974-1929 | lighthouselabservices.com

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    Implementation Manager • Westchester, NY, United States