Systems Specialist, SFS

Definition of Classification :

The Systems and Operations Specialist will assist with set-up, training, troubleshooting, and reporting for Ellucian Colleague and related information systems for functional Student Financial Service areas.

Reporting to the Operations Support Director, this position provides technology and administrative support and leadership to Student Financial Services personnel.

Duties and Responsibilities :

The duties and responsibilities include, but are not limited to, the following :

• Processes, maintains, and reconciles electronic transmission of data between Ellucian Colleague and all external
• Reconciles federal and state funding including Federal Direct Loans, Pell Grant, Teach Grant, Cal Grant, and Private
• Imports, exports, and processes FAFSAs and all other loan and loan-related transmissions.
• Assists with collection, analysis, and preparation of data for internal and external reporting using current ERP system, Business Objects Web Intelligence, Microsoft Excel and other reporting and analytic
• Coordinates edits and prepares data reports, presentations, forms, and other documents.
• Ensures quality of daily, weekly, and monthly
• Assists Operations Support Director with technical set-up including training, testing, implementation, and troubleshooting for all
• Manages system set up, maintenance and improvement for billing, payment, and financial aid
• Coordinates maintenance and testing of software releases related to Ellucian Colleague with Information Technology
• Works closely with Student Financial Services staff to implement changes, streamline processes, prioritize technological needs, and manage department
• Acts as department expert for Microsoft Office
• Composes and sends all Electronic Notifications, including electronic Title IV Disbursement Notifications to students and parents, and outstanding requirements communications to all
• Maintains department confidence and safeguards operations by keeping information confidential.
• Adheres to all safety and housekeeping policies and
• Performs other duties and special projects as assigned or

Qualification Guidelines

Any combination equivalent to, but not limited to, the following :

Experience / Training / Education :

Required

Preferred

Knowledge and Skills :

Physical Requirements / Working Conditions :

Working Conditions :

Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort.

Physical Demands :

Incumbents regularly sit for long periods; walk short distances on a regular basis; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and / or move objects weighing up to 10 pounds.