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Resident Coordinator

Resident Coordinator

SailSaint Paul, MN, US
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Job Description

Job Description

Description :

The Resident Coordinator plays a pivotal role in creating and maintaining stable, affordable housing communities . This mission-driven position is dedicated to serving residents with compassion, empathy, and respect — ensuring that every individual and family feels supported in their home.

This role is split between two communities :

  • Columbia Heights : On-site lead at a smaller property, working independently.
  • St. Paul : Part of a collaborative team supporting a larger 250-unit community.

Both properties are newly built within the last few years and home to diverse residents seeking long-term housing stability. This opportunity is designed for someone eager to grow into a Business Manager role, with structured mentorship and hands-on experience.

About SAIL

At SAIL , we are more than property managers — we are stewards of communities . Our mission is to provide high-quality, affordable housing and create environments where residents thrive. We believe in Legendary Service and Operational Mastery , and we view every interaction as an opportunity to build trust, foster stability, and live out our core values :

  • Giving Your Personal Best
  • Intellectual Curiosity
  • Valuing Relationships
  • Enthusiasm

    • Key Responsibilities

    Resident Engagement & Support

  • Serve as the first point of contact for residents with patience, kindness, and empathy.
  • Support leasing, move-in, and annual recertification processes with accuracy and clarity.
  • Actively listen and problem-solve resident concerns, ensuring they feel heard and supported.
  • Build a welcoming, inclusive community culture.

    • Affordable Housing Focus

  • Partner with the internal compliance team to ensure adherence to HUD and LIHTC regulations.
  • Help residents understand program requirements and navigate the paperwork process with dignity and care.
  • Promote housing stability by supporting long-term resident success.

    • Operational Excellence

  • Maintain precise resident files, records, and responsiveness in Yardi CRM and other platforms.
  • Track key performance items (work orders, renewals, notices).
  • Walk the exterior of property. Communicate any issues, ensure property is in adherence to SAIL Standards.
  • Communicate with maintenance, compliance, and leadership teams to resolve issues efficiently.
  • Assist with resident communications, notices, and community-building events.

    • Growth & Career Development

  • Work closely with the Multi-Site Business Manager and Regional Property Manager to learn day-to-day operations.
  • Take on progressive responsibilities with the goal of developing into a Assistant Business Manager.
  • Demonstrate curiosity, initiative, and eagerness to learn.

    • Career Path

    This role is intentionally designed as a developmental position . The Resident Coordinator will receive mentorship and support with the goal of progressing into an Assistant Business Manager role — gaining both operational mastery and affordable housing expertise along the way. At SAIL, we believe that housing is more than buildings — it's about people. If you are mission-driven, detail-focused, and ready to grow in your career, we'd love to meet you.

    Requirements :

  • Passion for affordable housing and the mission of providing quality homes.
  • Strong interpersonal skills : patient, kind, empathetic, and an active listener.
  • Highly detail-oriented with excellent organizational skills.
  • Ability to remain calm, professional, and solutions-focused.
  • Desire to grow into a management role with mentorship and training.
  • Previous property management or affordable housing experience is helpful but not required.

    • Compensation details : 48000-52000 Yearly Salary

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    Resident Coordinator • Saint Paul, MN, US