Member Service Representative (Full-Time) Red Mill

Job Opportunity At Navy Federal Credit Union

To provide members and prospective members with the full range of products and services offered by Navy Federal Credit Union including depository accounts, lending products, and credit / debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities :

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications :

Desired Qualification(s) : Working knowledge of deposit and loan products, services, and operational procedures. Experience in customer service, preferably in banking or a financial institution.

Hours : Monday - Friday, 9 : 00AM - 5 : 00PM, Saturday 9 : 00AM - 1 : 00PM

Location : 2261 Upton Drive, Virginia Beach, Virginia 23454

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.