Instructional Designer Senior

The Opportunity

As a dedicated Instructional Designer Senior, you will partner with Fraud Operations business leaders to ensure fraud learning requirements are developed and met. Creation and maintenance of new to role, upskill and reinforcement education content. Fraud content subject matter expert to ensure learning content and initiatives align with fraud policies and standards. Can partner and collaborate with Fraud Operations leaders, fraud training leads, facilitators and other business partners to support Fraud Training Program-based initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do :

• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.
• Prioritizes course content to produce curriculum that meets learning needs of the business.
• Develops and manages timelines and achievements.
• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational efficiency.
• Crafts learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.
• Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
• Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.
• Applies understanding of the business, its products, and processes to reshape content for changing needs.
• Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests.
• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have :

What sets you apart :

Compensation range : The salary range for this position is : $85,404 - $153,080 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.