District Technical Service Manager - Gulf Coast / Panhandle

Overview

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control, and energy solutions at our company-owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in ­the Gulf Coast / Panhandle area (Tallahassee, Panama City, Ft. Walton, Destin, Pensacola).

The District Technical Service Manager (DTM) provides field-based technical support for all Hayward pool products and dealers. This includes :

• Collaborate with District Sales Managers (DSMs) to develop and implement local, market-specific strategies for aftermarket support.
• Build, train, manage, and maintain a local network of service providers to perform repairs on Hayward products.
• Serve as the local resource for decision-making, problem-solving, and escalation.
• Serve as a corporate resource for (a) product testing, and (b) product feedback (performance, market needs, innovation ideas, etc.).

Responsibilities

Local Strategies

DTM collaborates with DSMs to develop market-specific strategies to drive sales, then implements plans to support them.

Components of the strategy / plan could include :

Local Management & Resource

DTM builds, trains, manages, and maintains a network of service providers who repair Hayward products. This includes but is not limited to :

DTM collaborates with DSMs to support trade customers (builders, retailers, dealers, and servicers). This includes but is not limited to :

DTM serves as a local ‘corporate’ presence for Tech Services, as follows :

This position requires frequent travel, with the potential for overnight stays (up to 50%, depending on teh specific market). The successful candidate must currently reside in a centrally located within commuting driving distance of this area.

Other duties / projects may be assigned.

Qualifications

Capabilities / Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and / or EXPERIENCE

Skills :

Abilities :

PHYSICAL DEMANDS

This position also requires frequent physical activity while conducting job site visits to personally perform product inspections, installations, or repairs, often without assistance. This includes the ability to :

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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