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Retail Change Manager- Visual
Retail Change Manager- VisualWHSmith North America • Sunnyvale, CA, US
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Retail Change Manager- Visual

Retail Change Manager- Visual

WHSmith North America • Sunnyvale, CA, US
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The Retail Change Manager leads the execution of all Retail Change initiatives — including new store openings, remodels, resets, and closures — ensuring projects are delivered safely, on time, and to brand standards. Serving as the field-based liaison between Central Operations, Construction, Commercial, Facilities, and Field Operations, this role ensures flawless project delivery and operational readiness from build to business transition.

Location : This role requires living within 30 miles of (SFO) airport or a willingness to self-relocate.

Key Responsibilities

Project Leadership & Execution

  • Lead and coordinate all phases of new store openings, remodels, resets, and closures across assigned locations.
  • Drive operational readiness, ensuring all pre- and post-opening activities meet WHSmith standards.
  • Partner cross-functionally with Construction, Facilities, and Field Operations to monitor timelines, budgets, and readiness milestones.
  • Lead on-site project execution and completion of punch lists and Day 2 actions.
  • Provide hands-on leadership and oversight during key project stages to guide teams and vendors through setup and merchandising.

Operational Excellence & Process Management

  • Maintain visibility to project budgets, vendor performance, and progress against plan.
  • Develop, implement, and maintain standardized Retail Change processes, checklists, and playbooks to ensure consistency.
  • Support continuous improvement through post-project evaluations and best practice sharing.
  • Identify and resolve field-level challenges quickly, escalating as necessary to maintain schedule and quality.

    • Cross-Functional Partnership

  • Collaborate with Commercial, Merchandising, and Operations teams to ensure readiness for turnover.
  • Partner with Facilities and external contractors to align on delivery standards, timelines, and compliance.
  • Provide clear communication and updates to all stakeholders throughout each project lifecycle.

    • Required Qualifications

  • Bachelor's degree in Business, Operations, or Project Management (or equivalent experience).
  • 5+ years of retail operations or project management experience.
  • Strong understanding of construction and retail fixture processes.
  • Proven ability to manage multiple concurrent projects with tight deadlines.
  • Strong financial and organizational skills.
  • Ability to travel frequently for field-based execution.

    • Skills & Competencies

  • Project management and execution expertise.
  • Operational readiness and compliance focus.
  • Strong communication and stakeholder management.
  • Collaborative leadership and problem-solving.
  • Adaptability, composure, and results orientation.
  • Commitment to continuous improvement and operational excellence.

    • Leadership Attributes

  • Hands-on and highly organized with strong follow-through.
  • Builds partnerships and alignment across departments.
  • Proactive communicator who anticipates and resolves challenges.
  • Upholds WHSmith's values through accountability, teamwork, and excellence.
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