Technical Support III

Overview

Technical Support III at CAMPBELL COMPANIES

The IT Support Specialist III is entrusted with implementing, administering, and supporting distributed systems, encompassing a wide array of end-user equipment, core infrastructure (servers, networking, firewalls), Microsoft and virtualized environments, all while upholding stringent security best practices. The position involves providing level 2 & 3 technical support and ensuring the seamless operation of the organization's technology. The ideal candidate combines a robust technical background with outstanding customer service skills and a passion for continuous learning and improvement within the Technical Services function.

Responsibilities

• Ticket Management

Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to minimize disruption to business operations and end-user activities.

Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process.

Collaborate with teammates and customers to provide clear, effective communication during issue resolution.

Ensure accurate and up-to-date documentation of system changes and issue resolution activities.

Participate in continual education and skills development through internal and external training.

Education / Experience

Skills and Competencies

Certification (Preferred)

Seniority level

Employment type

Job function

Industries

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about pay or disclosed pay details, as permitted by applicable law. 41 CFR 60-1.35(c).

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