Technical Support Representative

About the job Technical Support Representative

Company Overview :

Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers.

Position Overview :

We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.

Pay : 21.00 - $30.00 per hour

Key Responsibilities :

• Respond to customer inquiries and provide technical support via phone, email, and chat
• Troubleshoot and resolve technical issues related to energy services
• Collaborate with other departments to resolve complex technical issues
• Document all customer interactions and resolutions in our CRM system
• Provide timely and accurate updates to customers regarding the status of their technical issues
• Identify and escalate recurring technical issues to the appropriate teams for resolution
• Stay current with industry trends and updates to ensure accurate and effective technical support

Qualifications :

What We Offer :

If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.