Coordinator, Technical Support (IT)

POSITION SUMMARY :

The Coordinator, Technical Support plays a vital role in delivering a seamless, reliable technology experience for all AOTA staff. As a frontline partner to our employees, this position provides high-quality technical assistance, manages daily helpdesk operations, supports key enterprise systems, and oversees hardware and software procurement. The Coordinator also ensures that IT documentation is accurate, accessible, and up to date—helping the organization operate efficiently and confidently.

This is an exciting time to join AOTA’s IT function. Our team is in a period of intentional rebuilding and modernization, creating opportunities to contribute ideas, improve processes, and shape a more responsive, user-centered technology environment. Working closely with AOTA’s Internal IT Team and our Technology Consultant, the Coordinator ensures that all tickets and systems requests are handled with urgency, clarity, and a service-oriented mindset.

The ideal candidate is proactive, solutions-driven, and passionate about delivering exceptional customer service. They thrive in a collaborative, mission-driven environment and are energized by the opportunity to help build an IT team that puts people first.

WORK ENVIRONMENT (Hybrid / Remote) :

This position is mostly remote with hybrid expectations in the Bethesda, MD Headquarters.

POSITION SPECIFIC DUTIES :

Helpdesk Support

• Respond to IT support requests via phone, email, and ticketing system in a timely and professional manner.
• Troubleshoot and resolve technical issues or escalate as needed to internal IT staff or external vendors.
• Conduct follow-up to confirm resolution and ensure staff satisfaction.
• Provide remote support and create clear, user-friendly instructional materials.
• Maintain and update internal help documentation and training resources.

Hardware & Equipment Support

Software & Applications

System & Access Management

Collaboration & Communication

EDUCATION / EXPERIENCE / SKILLS :

About the American Occupational Therapy Association (AOTA)

Founded in 1917, AOTA is the national professional home for more than 50,000 occupational therapy practitioners, assistants, and students. Our members- and the broader OT community of over 230,000 professionals nationwide- improve quality of life for individuals of all ages through meaningful engagement in everyday activities. Together, we span all 50 states, the District of Columbia, Puerto Rico, and global practice settings.

Headquartered in Bethesda, MD, AOTA advances the profession through advocacy, standard-setting, research, education, and public awareness. We champion access to high-quality care, empower our members through evidence-based resources and professional development, and strengthen the voice and visibility of occupational therapy in health, education, and community systems.

Our Mission

To advance occupational therapy practice, education, and research through standard setting and advocacy on behalf of our members, the profession, and the public.

Our Vision for 2030

Enriching life for ALL individuals and society through meaningful engagement in everyday activities.

At AOTA, we believe in the power of occupation to transform lives- and we are building the future of the profession alongside a passionate, collaborative, and forward-thinking community.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.