Call Center Representative

Call Center Hourly Position

Classification : Hourly

Pay Range : $18.50

Department : Call Center

Reports to : Call Center Supervisor

Call Center Essential Job Duties :

• Taking calls in a multi-line phone system
• Managing high volume schedules for numerous providers
• Scheduling appointments and procedures for multiple providers and location
• Effectively dispatching calls to the appropriate personal
• Taking accurate messages with all necessary information and sending them to the appropriate personal
• Verifying and updating patient information
• Verifying Referrals and Authorizations
• Processing and distributing faxes
• Tracking cosmetic packages
• Processing and logging payments for copays and cosmetic procedures / product
• Scanning and attaching documents
• Data Entry
• Various administrative tasks as required

Competency :

Education, Experience, and Licensing Requirements / Skills :

Supervisory Responsibility :

This position has no supervisory responsibilities.

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands :

This is largely a sedentary role; however, some scanning is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

Position Type and Expected Hours of Work :

This is a full-time 40 hours position. Days and hours of work are between Monday through Friday, 8 : 00 a.m. to 5 : 01 p.m.

Travel :

To other office locations as required.

Benefits :

Full time employees are offered Medical, Dental, Vision coverage, paid holiday, vacation, and sick leave.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.