hospitality overnight ambassador New York

why working with us is different

What others do by day, you do best by night (including perfect cappuccinos at 3 : 00 am). You want to greet the whole world, one person at a time - even when they're sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We are looking for great personalities to join our  New York team!

your typical citizenM shift could include :

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Being a kitchen hero - cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS), including the daily the night audit;
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

do you have what we’re looking for?

To be successful at citizenM, you’ll need to have :

And you’ll need to be :

Typical shift :

our hotel operates 24 / 7 with a rotating flexible schedule

night shift hours are  overnight :

11 : 00 pm - 7 : 30 am

ability to work weekends is required!

What’s in it for you?

You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us : exceptional service.

You’ll take responsibility for your own success and you’ll be rewarded for your individual contribution. We’ll help you develop with a specialized training program and help you grow with a personal development plan (with potential for international travel, management opportunities).

Whether you’re interested in building a career in hospitality, or want to strike a balance between work and your other interests, we are the right place if you have a genuine passion for helping people, whatever your background.

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.