Customer Technical Support Specialist (Navy Enterprise Network)

The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are seeking a Customer Technical Support Specialist (Navy Enterprise Network) to join us on a proposal effort. This role will support users of the Navy Enterprise Network (NEN) by resolving technical inquiries through telephone and on-site support.

Work Location : On-site; not remote : Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.

Employment would begin upon contract award

Requirements :

• Two years of professional experience in customer service and interpersonal communications. Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products. Clearance : Active Secret.
• Certification : IAT II level with a T3 investigation.
• Must sign Letter of Intent.

Puyenpa provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.